Cancellation and Refund Policy
Applied to Aclass Stellar Cruise Halong Bay
Later changes or downward adjustments to the number of guests of the reservation will be considered a late cancellation and a fee will be applied as below. An upward adjustment will be confirmed and charged based on the situation of actual availability.
- From 1 to 6 cabins
- Up to 20 days before your cruise date: Free of charge
- 15 -19 days before your cruise date: 50% of the total price
- 7 – 14 days before your cruise date: 70% of the total price
- Less than 7 days: Full charge
- Up to 6 cabins
- Up to 50 days before your cruise date: Free of charge
- 35 -50 days before your cruise date: 25% of the total price
- 20 -34 days before your cruise date: 50% of the total price
- 10 – 19 days before your cruise date: 70% of the total price
- Less than 10 days: Full charge
- Charter
- Up to 70 days before your cruise date: Free of charge
- 50 – 69 days before your cruise date: 25% of the total price
- 30 – 49 days before your cruise date: 50% of the total price
- 20 – 29 days before your cruise date: 75% of the total price
- Less than 20 days: Full charge
Refunds due to bad weather will be issued based on the length of the tour already completed.
*** In case of bad weather, the fee will be applied as follows:
All cruises in Ha Long Bay and Lan Ha Bay which want to stop overnight in the Bay must be licensed to manage the Bay and provide safe service.
In the days of bad weather (rainstorms, high winds, big waves, etc.), the Bay management board will consider giving a license or not to the overnight cruise provider to ensure the safety of tourists.
In such a case, we will apply the following policies:
- If you arrive at the harbor and have lunch, then go back to Hanoi, we will charge only lunch service + the transfer (if taken).
- If you arrive at the harbor and have lunch, visit Halong bay within 5 hours, then go back to Hanoi, we will charge only for the daily cruise trip, entrance fee, lunch and the transfer (if taken).
- If you arrive at the harbor and have lunch, visit areas in the bay, stay overnight on a cruise, the next day, have breakfast and go sightseeing, have lunch, then go back to Hanoi, we will charge for the 2 days 1 night price for cruise trip + the transfer (if taken).
- If you arrive at the harbor and have a lunch, visit areas in the bay, stay overnight on a cruise, the next day have breakfast and go sightseeing, have lunch, visit the bay within 5 hours, then go back to Hanoi, we will charge for the 2 days 1 night price and 5 hours on a daily cruise trip, lunch, entrance fee + the transfer (if taken).
Note:
The Bay Management Board often gives notice to cancel the overnight sleep permit, possibly while you are on the tour. In such situations, we would like to ask for your understanding about it.
The rainy season from August to October in Ha Long Bay and Lan Ha Bay often has very unusual weather conditions, so overnight cruises in the bay can be canceled unexpectedly, and often with very late notice.
In all cases, please contact our staff, we will always do our best to ensure your satisfaction.
