Launching just in December 2017, the art deco inspired Era Cruise is all about upscale dining, opulent suites, endless luxury facilities, and stellar service. Spread across three large decks, Era Cruise offers four different kinds of cabin options.
Ranging from 47 up to a rather impressive 74 square meters, each cabin is as spacious as any decent hotel room. Cabins are fitted with plush upholstery, comfy beds, intimate lighting, and grand private terraces where you can choose to enjoy the spectacular scenery in privacy.
The upscale Era Restaurant exudes class; guests can come and enjoy a selection from the A la carte menu, or a buffet or barbecue if that’s more your taste. The expert chefs are not just highly skilled, but also very accommodating when it comes to individual preferences.
The Skyline Bar simply oozes glamour; it’s art deco style mirroring that of the rest of the ship. Guests can choose from an impressive menu of colourful cocktails, and selection of top shelf liquors. In terms of the ship’s facilities, there is virtually nothing left to be desired.
Guests can enjoy use of the sauna, fitness center, mini cinema, pool table, hot tub, spa and massage service, and the rooftop sundeck. Era Cruise’s brand new steel cruise vessel is not only sleek, it’s also been designed to meet the highest international standards of marine safety.
Cancellation Policy
Any changes / amendments of existing booking that make changes to number of cabin order shall be considered as a cancellation and a new booking shall be made. Penalty charges shall apply accordingly, based on the charge for each cancelled cabin as per the following percentages:
| Cancellation time |
GIT >, = 06 cabins |
FIT < 6 cabins |
| More than 30 days prior to travel date |
No charge |
No charge |
| From 16 to 30 days prior to
travel date |
30 % of each cancelled
cabins |
No charge |
| From 6 to 15 days prior to travel date |
50 % of each cancelled cabins |
No charge |
| From 4 to 6 days prior to
travel date |
100% of each cancelled
cabin |
No charge |
| Less than 3 days prior to travel date |
100% of each cancelled cabin |
- FORCE MAJEURE: In the event of any cause beyond reasonable control, including but not limited to: Acts of God, Natural Disasters, Acts of War or Terrorism, Strikes, Orders or Regulations of the Government, accidents, storms, etc., Party A shall bear no responsibility for not providing cruise services, accommodation, meals, laundry, transportation or any other services as agreed between Party A and Party B. Party A shall, in any case undertake to do all within its power to assist Party B.
- LATE ARRIVAL: Unless otherwise agreed, Party B is responsible for the timely transfer of their passengers to and from the vessel. In the event of a late arrival, the vessel is not obliged to delay departure. Should Party B transfer passengers to the pier late, a tender service may be arranged at an extra charge to Party B. The tender service is subject to availability.
- TRANSFER OF GUESTS: In the event Party A is unable to provide cruise services for passengers with confirmed reservations, Party A shall organize, to its best endeavors, the transfer of passengers to another cruise operator. Party A shall bear the costs of transport and any reasonable additional costs incurred on the occasion of this transfer. Party A shall at all times endeavor to serve all confirmed passengers.
- TAXES, SERVICE CHARGES, FUEL COST & ENTRANCE FEES: Party A reserves the right to adjust all or some rates agreed for the duration of the present Agreement in the event of changes to taxes, service charges, fuel costs & entrance fees by the Vietnamese Government.
- CONFIDENTIALITY: All rates quoted in this Agreement are strictly confidential and not to be published in any media or otherwise disclosed for whatever reason or purpose. In case of violation of confidentiality, Party A reserves the right to terminate the present Agreement with Party B without notice.
- TERMINATION OF AGREEMENT: Party A reserves the right to terminate this agreement with 2 (two) months prior written notice to Party B.
- FAM TRIP: In terms of mutual co-operation, Era Cruises is willing to host FAM trip from partners. However, in accordance with daily operation business, it will limit to company member only and one cabin for two adults a time. The travel date is preferred in normal week days not weekend. In case of introducing the company partners, it is limit to 1 FOC cabin for the company staff and 1 cabin, 50% charge for the partners. The Fam trip is subject to availability of the intend travel date.
This Cruise Service Agreement is made in two copies in English. Party B is to return one signed copy, initialed on each page, authorized signature and company seal to party A within 30 (thirty) days from the offer by Party A. Otherwise, the offer shall be deemed null and void. In the event of a dispute the law of Vietnam shall apply.
Refunds due to bad weather will be issued based on the length of the tour already completed.
*** In case of bad weather, the fee will be applied as follows:
All cruises in Ha Long Bay and Lan Ha Bay which want to stop overnight in the Bay must be licensed to manage the Bay and provide safe service.
In the days of bad weather (rainstorms, high winds, big waves, etc.), the Bay management board will consider giving a license or not to the overnight cruise provider to ensure the safety of tourists.
Note:
The Bay Management Board often gives notice to cancel the overnight sleep permit, possibly while you are on the tour. In such situations, we would like to ask for your understanding about it.
The rainy season from August to October in Ha Long Bay and Lan Ha Bay often has very unusual weather conditions, so overnight cruises in the bay can be canceled unexpectedly, and often with very late notice.
In all cases, please contact our staff, we will always do our best to ensure your satisfaction.
Overall rating
4.0 / 5
based on 10 reviews
Review summary
- Cruise condition/Cleanliness
4.1 / 5
- Room comfort/Standard
3.6 / 5
- Staff Performance
4.0 / 5
-
Food/Dining
3.6 / 5
- Service Quality
4.5 / 5
- Value for money
4.4 / 5
Recommended
It is not an economic cruise, but among the many this has really large rooms and well furnished, with private balcony, bed facing water and bathroom all overlooking the sea, very large .. say 46 sqm. The tireless and kind guide Joy manager always attentive to customer needs. There should be about twenty rooms, even the cheapest ones are beautiful. Drinks are charged separately but at prices however popular even at double prices than normal. In any case, it remains a truly beautiful and unmissable experience if you visit Vietnam.
Sebastian E
United States
November 7, 2018
Group
2 Days 1 Night on November 2, 2018
Cannot miss this trip
A boat of 5* high class, impeccable service, dream room with shower, bathtub and balcony with deckchair. Very clean and very comfortable bed. The Chef prepared us succulent and very refined meals. A very entertaining and fun cooking class. The decks were well equipped, including deckchairs and lounges. Also kayaking through a cave was greatly fun. Everything is perfect. Do not miss out.
Madden V
Singapore
November 6, 2018
Couple
2 Days 1 Night on October 28, 2018
Wonderful
I only have good words for Cruise. Everything was perfect, the boat the food, the excursions … but the most important thing is attention and care at all times. Judy was a great help in the reserve and Thang the Cruise manager of ten. For 3 days I saw many boats and without a doubt for me this is the best. It’s not cheap but every dollar is worth it. Enjoy!
Freddie P
Canada
October 29, 2018
Family
3 Days 2 Nights on October 23, 2018
Spectacular Cruise
We just left our cruise with Era Cruises and I can say everything perfect, from the transport from Hanoi, to the boat that is the best we have seen in the whole Bay but to highlight the spectacular staterooms and especially its amazing staff. They were waiting for you at all times. A special greeting to all the personnel of Era and especially to Madame Joy the manager of the boat that has been charming.
Shane W
New Zealand
October 27, 2018
Family
2 Days 1 Night on October 20, 2018
Dream-like cruise
We were 3 days / 2 nights on the Era Cruise 1. The team was very helpful and absolutely friendly. The room with balcony was very spacious and had a fantastic view. The bathtub (whirlpool) is a highlight. Everything was very clean and the food was delicious and adequate …. there was both lunch and dinner a 5 course meal and on the last day an extensive buffet. The breakfast also had a lot to offer and it was asked at every meal, if we wanted more – which was not necessary because of the amount. The area is very quiet and not as crowded as on Halong Bay itself. Supposedly only 30 boats sail here and we often had a view without other cruise ships. The excursions were very nice and relaxed … we were afraid it would be a bit stressier, but we were always allowed to take as much time as we wanted. The kayaking around the rocks is a dream! The second day changes to a smaller dayboat, which is just 3 months old and still spacious enough for all passengers – the sundeck is great! All in all we had a breathtaking time with fantastic weather. We would recommend Era Cruises at any time. Too bad that we had to leave already. A big thank you to the crew!
Dominic E
New Zealand
October 25, 2018
Group
3 Days 2 Nights on October 16, 2018
Well done
A well-organized cruise with an efficient and friendly guide, mrs Joy. Really beautiful boat and the place does the rest. Recommended !!!
Kndrick G
New Zealand
October 22, 2018
Single
2 Days 1 Night on October 17, 2018
Great tour
It was a wonderful tour of Halong Bay. We had a room with a balcony. The decor was great, lots of space and very clean. The program is very well coordinated. There is enough time to relax. Definitely recommend the 3 day 2 night tour which is a great value for money. We will gladly come again. Many thanks to Joy and Lucky for the great care.
Joel L
Australia
October 10, 2018
Couple
3 Days 2 Nights on October 4, 2018
Unforgettable experience
We (2 adults, 1 three year old and 10 months old baby) have a great 2 days on the Era Cruise 1. Jimmy the guide was very helpful and the crew too! Really 5 star (in Asia) service. The ride was also totally comfortable and we took a short break in a rest stop, we had a great time! Our kids were the only ones on board and everyone was very attentive. We had the Family Garden Suite (front with balcony) and was much better than expected. We are glad to have been there and found it a pity that we only booked one night. The food was very good and the program was not tight, we always had 1 hour between program points. Thanks Era Cruises! Unforgettable experience and fascinating place.
Harvey J
New Zealand
October 6, 2018
Family
2 Days 1 Night on September 30, 2018
Nice ship
We had very high expectations which unfortunately were not quite fulfilled. Era cruise is a very nice ship with very nice cabins. We had booked a King Terrace Suite which was absolutely fine. The food on board was very good but not outstanding. Very friendly staff. From the excursions we had expected more, as we only experienced a kayak trip and a ride on the bamboo boat without any attraction. The rocks in Halong Bay are worth seeing, but it would also be sufficient for a day trip without overnight stay. All in all, we would rate the stay with 4 out of 5 stars, but next time prefer a different route.
Spencer V
United States
October 3, 2018
Family
2 Days 1 Night on September 25, 2018
A great experience!
Having had a very negative experience with a similar cruise in India, we have been very skeptical about this trip. Fortunately, we were positively surprised in every way – an amazingly spacious cabin in conjunction with large balcony whereon a comfort sun-bathing settee, great food, a super friendly crew … you can not expect more. It was always the impression that the ERA team was genuinely concerned about the well-being of their guests. Thus, our mini cruise became a unique experience. Unlimited recommendation from us!
Billie L
United Kingdom
September 25, 2018
Couple
2 Days 1 Night on September 18, 2018
