Terms and Conditions

The cruise, transportation of passengers and baggage is governed by these Terms & Conditions sent at the time of booking. Your purchase of the passenger cruise ticket and acceptance of passage on a vessel constitute acceptance of these Terms & Conditions. Such terms affect your legal rights and we recommend you read all terms carefully.

Terms Of Business

All bookings are made subject to the following terms and it is your responsibility to ensure that you have read, understood and agree to the following:

Halong Hub specializes in Cruises to Halong Bay.

When making your booking we will arrange for you to enter into contracts with the Cruise Company named on your receipt. For all bookings we act only as an agent for the Cruise Company.

Halong Hub General Terms

The General Terms below are in addition to the Terms and Conditions provided by the Cruise Companies. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean Halong Hub.

As agent we accept no responsibility for the acts or omissions of the Cruise Company or for the services provided by the Cruise Company. The Cruise Companies' Terms & Conditions will apply to your booking. The Cruise Companies Terms and Conditions are displayed in the booking process prior to concluding a booking. If there is a discrepancy between Halong Hub General Terms, and the Cruise Companies' Terms, the latter shall prevail. We advise you to read these conditions carefully as they do contain important information about your booking. In the event of a difficulty with your booking, Halong Hub will do all we can to assist you in resolving the matter; ultimately however the contract is between yourself and the Cruise Companies.

Cruises and cruise tours are sold on a space available basis. Halong Hub will make every effort to provide accommodations in the cabin of your choice. If these are not available at the time you book with us, we will confirm you in alternate accommodation. You will know at time of documentation what cabin you are confirmed in.

Departure Times, Prices & Data

Departure times shown are provisional and may be subject to change, as per the Cruise Company's booking conditions.

The travel information advertised comes from all the major Cruise Companies. The data is regularly updated. Please be aware that some suppliers do not maintain real time availability in the reservations system to which we connect. As agent for those Cruise Companies we are constrained by the information they provide. Availability and pricing is at the operator's discretion and is subject to availability.

Prices can fluctuate particularly due to changes in exchange rates, and/or fuel surcharges. Please note that in certain cases, providers may not provide full details of Departure times and dates on our website. Where this is the case, our website will display an incomplete set of data. Every care is taken to ensure our online systems are up to date and correct. Please be aware however that as we use third party data, there may be occasions where the prices we show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this website or other affiliated sites.

Insurance

Insurance on board is purchased for passengers by the Cruise Company due to the requirement of Vietnamese law, which covers only the basic accidents. Halong Hub strongly recommends that you obtain your own insurance and/or travel protection in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. We accept no liability arising from your failure to obtain adequate cover.

Form Of Payment

We accept Credit Cards, (Amex, Visa and Master Card) and Wire Transfers. All credit card payments are subject to a 3.5% payment card fee. In case of computer or human billing error, we reserve the right to re-invoice participants with corrected billing.

Credit Card Policy

By authorizing and making payment by credit card for cruise vacations/holidays hereunder the Passenger expressly agrees to waive His/her rights under any relevant cardholder agreement or applicable law to subsequently cancel or suspend any such credit card transaction. The Passenger further expressly authorizes Halong Hub to present this documentation to the bank or credit card issuer as evidence of acceptance by said Passenger that such credit card transaction is final and not Subject to refund, reduction, cancellation or revocation, except as specifically provided in these Terms and Conditions. Halong Hub reserves the right to charge final payment to the credit card in the event that the cardholder fails to make any payment on the due date.

Deposit

30% of cruise/tour rate for all cruises. This deposit must be paid within twenty-four (24) hours after the confirmation of your booking. Reservations will not be considered firm until such deposit is received.

Final Payment

Final payment for regular bookings must be received by Halong Hub one (1) day prior to departure.

For charter bookings of an entire vessel, final payment must be received by Halong Hub thirty (30) days prior to departure. To qualify for the charter group rate, one person must act as designated tour leader and be responsible for the charter contract and make all payments to Halong Hub, as per the Terms and Conditions, on behalf of all passengers in the charter group.

If final payment is not received on time, your reservation may be released and rebooking will then be subject to final availability.

Cancellation Policy

Cancellation must be made in writing to Halong Hub and are effective only upon receipt by Halong Hub. All issued documents must be returned together with the cancellation. We will proceed your refunds forty-eight (48) hours after the receipt of the cancellation notice.

Each cruise company has different cancellation policies that apply depending on how close to departure you cancel your cruise. Please refer to the specific Cruise Page for accurate Cancellation Charges.

A change in your departure date is considered to be a cancellation of your reservation and is subject to applicable cancellation fees.

Refunds

No refunds will be given in the event of interruption or cancellation of the cruise by the passenger on the day of cruise departure, nor for unused portions of any package or cruise, nor for any unused sightseeing tours or meals. No refunds will be made on unused tours, transfers or accommodations when voluntarily cancelled or omitted by the passenger, or for missed package features due to airline or other third-party transportation providers' delays or for other acts beyond our control. No refunds are issued for cancellations received from you after the departure date of the tour. If you cancel your tour, cancellation fees and penalties will be deducted from your refund. Cancellation fees apply to each person.

Due to the fluctuation of exchange rates, the refund amount you receive may be slightly less or more than the amount you actually paid, since we base on your payment exchanged to Viet Nam Dong to make refund.

Online Booking

By clicking to book and entering your personal and payment details on our website, you are making us an offer to purchase the product on your behalf. Please note that once your booking has been confirmed to us, you can only cancel the booking in accordance with the relevant Cruise Company's terms and conditions which may involve cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs.

You should also note that each service you book with us is a separate booking. If larger groups want to be sure of sufficient availability for any Cruise they should contact our support team. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges as levied by the Cruise Company.

You should receive an instant confirmation of your booking request being made. In most cases bookings will be confirmed by email only. We cannot be held responsible where an email does not arrive with you. Unless you have received an email notifying you that your order has been cancelled you must not assume this to be the case.

Cruise Programme Changes

The company will endeavour to operate cruises as advertised, but reserve the right at any time to cancel cruises and/or other arrangements if necessary.

Alternations By The Company

From time to time, a booked vessel may become inoperative or unavailable (for example due to mechanical failure, fire or water damage, flooding, bad weather conditions, etc.) The Company reserves the right to alter itineraries, accommodation or any other arrangement at any time. Halong Hub and its suppliers reserve the right to cancel a sailing prior to departure and will use its best endeavours to transfer passengers to another vessel in a similar category and on a similar itinerary. Should no suitable alternative be available, Halong Hub sole obligation to clients who have booked a cruise only, is to refund all money paid to it by the client who shall have no further claim on Halong Hub or its agents. If, once departed, navigation must be suspended, passengers will receive partial refund of unused services

Rates

Some programs require a minimum number of participants. Should that cruise fall below the minimum passengers required, it may sometimes be possible to still operate the itinerary but at a supplement. It is entirely the choice of the passenger whether they accept this or choose a full refund. Prices on our websites are accurate at the time of publication and are subject to change without notice due to changes in market factors including but not limited to foreign currency and supplier cost fluctuations. Once full payment has been received there will be no further changes due to currency fluctuations.

Transfers

Cruise Companies do not include a transfer in their cruise fare. Most Cruise Companies offer shuttle bus transfers with additional charges. Should you want to transfer by private car, Halong Hub will arrange this with a transportation provider, however it forms no part of our contract with you and the provision, delivery and service standards of the transfers are the responsibility of the service provider. In the event of a difficulty with your transfers, we will do all we can to assist you in resolving the matter; ultimately however the contract will be between yourself and the third party.

Passengers Travel Documents

It is the guest’s obligation to obtain a valid passport, visas and public health documents, travel insurance for your travelling time in Vietnam. You are responsible for securing proper documentation, including any necessary visas, for Vietnam. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest. There will be no refunds for unused cruise or tour portions if boarding is denied or early disembarkation is necessary due to the lack of proper documentation.

Smoking Policy

In accordance with legislation, a strict non smoking policy applies in the accommodation area of all vessels. Smoking if allowed, will only be in designated areas outside while onboard the ship.

Policies Regarding Children

Policies regarding children on cruise ships varies from supplier to supplier. Any child under the age of 18 must be accompanied by an adult over the age of 21. Several vessels are unable to accommodate children under one year of age and reserve the right to restrict the number of those under three years of age. Parents must be diligent to guard their children while onboard. The ships are not equipped to provide pre-natal, post-natal or pediatric services.

Arrivals On Your Own

If you are booking your own transportation or otherwise arriving on your own, it is your responsibility to arrive at your departing vessel by the time stated in your itinerary. We are happy to, at your cost, arrange a transfer on day of cruise departure if you request this at the time of booking and advise us of your hotel information for pick up and transfer to the vessel. In case of your late arrival at the jetty, the ship personnel will use tender transfer you to the vessel at your own expense. Be aware that tender transfer may not be allowed after 30 minutes from the cruise departure time. Halong Hub will be not responsible for your late arrival or your missing of the cruise due to the late arrival. The Cruise Company & Halong Hub will be not responsible for any refund.

Cruise Provisions

The prices shown in USD are the Net Cruise rates per Person exclusive of:

  • Transfer round trip to/from Halong
  • Airfares, Car Transfers and Hotels
  • Beauty Spa Services and Massage
  • Beverages
  • Tips and Personal Expenses
  • All other services not clearly mentioned above
  • Surcharge for New Year and Christmas

Please see the individual Cruise itineraries for inclusions.

Surcharges

As your booking agent we may be required to collect surcharges on behalf of the Cruise Company providers involved in your booking. These are additional amounts that a Cruise Company may charge after you have booked, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Whilst Cruise Companies do try to avoid surcharging, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to cruise.

Extra Cost Provision

If, as a result of inclement weather or other conditions beyond our control that may prevent or delay your vacation departure or arrival, you must book additional hotel or transportation arrangements, the additional costs are solely your responsibility. Travel protection is strongly recommended.

Limits Of Responsibility Of The Company

Unless expressly stated otherwise on any ticket or other documentation issued by the company to the passenger, Halong Hub including its employees, representative agents and/ or assigns acts only as an agent to provide transportation, accommodation and other related services to the Passenger by purchasing such services from the vessel operators and other service providers contracted to the company.

The Travel Document(s) issued to the passenger by any Cruise Company or Service Provider, if any, constitute(s) the sole contract between the passenger and said Cruise Company or Service Provider, and Halong Hub assumes no responsibility or liability in any circumstances for acts or omissions connected therewith. The passenger fully understands and agrees that Halong Hub is not liable or responsible for any of the following:

A. any personal injury, death, property damage or loss occasioned by theft, vandalism, fire, water, weather conditions, explosion, or any cause whatsoever, whether foreseeable or unforeseeable, or for any loss of whatever kind or nature arising out of or in connection with the acts or omissions, whether foreseeable or unforeseeable or any loss of any kind or nature arising out of or in connection with the acts or omissions whether negligent or intended of any third party, regardless of the relationship, if any, between such third party and the Passenger, or Halong Hub; and

B. any event that is beyond the control of Halong Hub, including but not limited to Acts of God, strikes, lockouts, work stoppages, riots, floods, government acts, terrorism, criminal activity, Passenger illness or vessel damage; and

C. any additional expenses incurred by the Passenger as a result of any delay or failure of and/or by any Operator or contractor of any services connected with the specific booking; and

D. any loss sustained by the Passenger as a result of any cancellation, delay, advancement or postponement of any tour by any Operator or any service provider.

All the cruises outlined herein will be carried out under the business management of the various cruise companies. As a wholesaler, we act as agent for various Cruise Companies and are in no way to be considered the Cruise Company or operator of the services for which we act as agent. We reserve the right to cancel or alter any itinerary as current conditions require. Tour operators and/or travel agencies booking these cruises, including us, will not be responsible for any expense due to delays, weather conditions, or cancellation of transportation in these cruises, or any increase in taxes, transportation or hotel rates effective after program publication.

Reservation Of Rights

Halong Hub on behalf of itself and the Cruise Company reserves the right to:

A. accept a maximum of two cabins for single occupation for any single cruise; B. cancel any itinerary in whole or in part; C. make such alteration to any itinerary as it reasonably deems necessary or desirable; D. refuse to accept or retain as a member of a tour any person at any time. In no circumstances will the Passenger be allowed to embark unless the full cruise fare due has been paid.

In the event of alteration or cancellation, Halong Hub may, but is not obligated to, substitute or provide another vessel of similar standard. Otherwise, Halong Hub shall refund any fare paid.

Halong Hub itineraries, routes and vessel alterations and substitutions: Situations may arise which, in our sole discretion, make it necessary for us to cancel, advance or postpone a scheduled departure, change itineraries, or make substitutions involving hotels, restaurants, ports of call, other travel components, vessels or other modes of transportation. Situations which may cause these changes include but are not limited to casualty, weather, acts of God, labor problems, the need to render assistance to others, governmental or insurer directives, guest or employee injury or illness, schedule delays or changes by third parties, repair and maintenance requirements, fuel or other shortages, or damage to the ship, other means of transportation, roads, tracks, bridges, docks equipment or machinery. Consequently, we cannot guarantee the itinerary of the cruise (including time of sailing from or arrival at any port or that all ports will, in fact, be called at or that all places on your cruise/tour will be visited.) All routes are subject to change without notice. Some waterways may be subject to occasional closures due to drought, storms, floods, canal or lock repairs or other unforeseen circumstances that result in conditions unsafe for navigation. In the unlikely event of such occurrences, the following conditions shall apply:

A. if navigation must be suspended, Passengers will continue to be accommodated on the stationary vessel and the regular excursions will continue to be made, with cruising to be continued as soon as possible. By way of compensation for any absence of cruising, additional excursions will be provided by the vessel's crew,

B. the Company reserve the right to reverse a cruise route, cruise another waterway or transfer Passengers to another vessel of similar standard,

C. in any decision related to navigation, the judgment of the vessel's Captain on any action or inaction is considered final.

We are not responsible or liable for any resulting losses, expenses, or inconvenience. Your full cruise fare will be refunded, if the cruise is cancelled prior to initial embarkation, however we are not required to make refunds once travel commences regardless of the reason for guests being unable to complete their travel. Each passenger is responsible for arriving at the vessel at least thirty (30) minutes before departure. Passage contracts are not transferable. We may cancel or withdraw any cruise or portion thereof with refund based on the actual cost of the unfinished portion of your cruise. Halong Hub reserves the right to assess fare and charges in effect at the time of bookings, as well as taxes or fees and/or any other unexpected imposed surcharges we incur up to your cruise departure date. Any such additional charges will be in addition to your quoted cruise price and may be added to your final bill.

Halong Hub, the cruise company or the Captain of the vessel may, at our/his/her sole discretion, refuse to transport, confine to a stateroom, or disembark any passenger for, among other things, illness, disease, injury, or mental problems posing a direct threat to the health or safety of self or others, vulgar or improper conduct, illegal substance possession or abuse, refusal to obey regulations, or for otherwise endangering other passengers or the crew. Passenger to bear all expenses. Each passenger - or if a minor, his/her parent or guardian - shall be liable to and reimburse us for all damages to the vessel and its furnishings, equipment, and property caused by any willful or negligent act or omission on the part of the passenger.

Special Medical Conditions

We cannot guarantee special facilities or assistance for disabled passengers and it is the passenger responsibility to arrange any such assistance they may require. Halong Hub is not responsible for any medical conditions that occur prior, during or after the tour. Halong Hub will do its best to coordinate meals for special diets when possible, but cannot be responsible for same.

Health & Disability

The Passenger warrant that

A. that he/she is in good general health; and those traveling with the Passenger are each physically fit to travel at the time of embarkation.

B. that he/she shall abide by the safety instructions as given out by the Captain and crew of the vessel;

C. that he/she shall not operate or seek to operate any vehicle owned or operated by a boat, hotel or other service provider except vehicles that are provided for the express use of the Passengers; and

D. that he/she shall indemnify and hold harmless Halong Hub, its employees, agents, representatives and assigns against any and all liabilities, costs and expenses (including legal fees and costs of litigation) which may be incurred in connection with any claims, suits or any cause of action brought by him/her against any third party, or by any third party against him/her, his/her heirs, representatives or assigns regarding injury or loss to person or property sustained by him/her or such third party, directly or indirectly, arising out of events, acts or omissions, no matter how caused or created, that occur during the course of a cruise tour.

The Passenger must, at the time of booking, inform us in writing of any accommodation he/she will need as a result of a disability or preexisting medical condition.

Passengers are advised that personal services and devices, such as wheelchairs or oxygen equipment, will not be provided. Passengers in need of services of a personal nature, such as assistance in eating, toileting, or dressing, are responsible for arranging for such services and are encouraged to travel with a companion for such purposes. Halong Hub is unable to offer such special assistance.

Accessibility may be limited onboard ships or at some ports of call, and on some shore excursions.

At the time of embarkation, the guest is responsible to have received all medical inoculations necessary for the trip and must have in his or her possession all documents necessary for the scheduled ports of call and disembarkation. Failure to have these documents may result in boarding being denied or early disembarkation.

Onboard Ships

Certain physical conditions may limit accessibility to and within some areas of a ship. In some instances, staff members will be available to assist passengers so that accessibility is possible. Such conditions may be:

  • Raised doorway thresholds
  • No elevators
  • Steep stairways

Ashore

Land tours may include many hours of touring in a variety of physical environments.

The Captain reserves the right to limit passenger participation in some activities due to safety considerations. You should contact Halong Hub with any questions regarding accessibility onboard, at ports of call, or on transportation services to and from the ship. If you have any questions regarding whether travel is appropriate due to a disability or medical condition, you are strongly advised to contact your physician.

Medical Facilities and Medical & Personal Services

An Important Reminder: The policy and practice of Halong Hub and our suppliers is to assist our passengers where possible with any special needs or routine medical care that may be needed, either onboard ship or ashore. However, the ships are equipped to provide only very limited medical care and are stocked with limited medical supplies. We cannot offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense. Due to the limitations of medical facilities, passengers with serious medical conditions or women with pregnancy complications or in their third trimester of pregnancy may wish to consult their physicians to determine whether travel is appropriate. Passengers should also review their insurance policies to determine whether treatment occurring onboard the vessel or while traveling is covered. In some cases, our services or care will be less than the level you anticipate or find offered by medical shore facilities. Also, some passengers will find accessibility difficult either while moving about on ship, transferring on/off ship, or ashore.

Complains Procedure

We hope your travel arrangements run as smoothly as possible and you enjoy your time abroad, however if you feel the need to complain we recommend that you immediately inform a representative of the Cruise Company. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied, you must follow this up in writing immediately on your return (or at the very latest within 28 days) DIRECTLY to Halong Hub.

Data Protection

We take full responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide to us will be passed on only to the providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

Online User Reviews

The Cruise and Destination reviews and other views posted on the reviews section of our site are those of the visitors who have submitted them, and these does NOT necessarily reflect the opinion of Halong Hub. Reviews posted on our website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information. We reserve the right to monitor any information transmitted or received through our review section. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website.

Reviews submitted by users will be considered non-confidential and Halong Hub is under no obligation to treat such reviews as proprietary information. Halong Hub shall have no duty to attribute authorship of reviews to you, and shall not be obligated to enforce any form of attribution by third parties.

Photographs, Video

Halong Hub and our suppliers frequently photographs, films, or records passengers and activities during the course of a cruise. Copies of such photographs, etc. may be available for a modest charge. As our passenger, Halong Hub is hereby authorized to take and to use such photographs, etc. for marketing and training purposes without being obligated to compensate the passenger.