Rooms
Royal Suite
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Request Rate & Availability!Elite Family Suite
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Request Rate & Availability!Exclusive Family Suite
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Request Rate & Availability!Senior Suite
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Request Rate & Availability!Junior Suite
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Overview
Signature Cruise Bai Tu Long BayExperiences
Terms & Conditions
Cancellation & Refund Policy
Later changes or downward adjustments to the number of guests of the reservation will be considered a late cancellation and a fee will be applied as below. An upward adjustment will be confirmed and charged based on the situation of actual availability.
- From 1 to 6 cabins
- Up to 20 days before your cruise date: Free of charge
- 15 -19 days before your cruise date: 50% of the total price
- 7 – 14 days before your cruise date: 70% of the total price
- Less than 7 days: Full charge
- Up to 6 cabins
- Up to 50 days before your cruise date: Free of charge
- 35 -50 days before your cruise date: 20% of the total price
- 20 -34 days before your cruise date: 50% of the total price
- 10 – 19 days before your cruise date: 70% of the total price
- Less than 10 days: Full charge
- Charter
- Up to 100 days before your cruise date: Free of charge
- 65 – 99 days before your cruise date: 50% of the total price
- 45 – 64 days before your cruise date: 70% of the total price
- 35 – 44 days before your cruise date: 90% of the total price
- Less than 35 days: Full charge
Refunds due to bad weather will be issued based on the length of the tour already completed.
*** In case of bad weather, the fee will be applied as follows:
All cruises in Ha Long Bay and Lan Ha Bay which want to stop overnight in the Bay must be licensed to manage the Bay and provide safe service.
In the days of bad weather (rainstorms, high winds, big waves, etc.), the Bay management board will consider giving a license or not to the overnight cruise provider to ensure the safety of tourists.
In such a case, we will apply the following policies:
- If you arrive at the harbor and have lunch, then go back to Hanoi, we will charge only 40 USD per person + the transfer (if taken).
- If you arrive at the harbor and have lunch, visit Halong bay within 5 hours, then go back to Hanoi, we will charge only 80 USD per person and the transfer (if taken).
- If you arrive at the harbor and have lunch, visit areas in the bay, stay overnight on a cruise, the next day, have breakfast and go sightseeing, have lunch, then go back to Hanoi, we will charge for the 2 days 1 night price for cruise trip + the transfer (if taken).
- If you arrive at the harbor and have a lunch, visit areas in the bay, stay overnight on a cruise, the next day have breakfast and go sightseeing, have lunch, visit the bay within 5 hours, then go back to Hanoi, we will charge for the 2 days 1 night price and 5 hours on a daily cruise trip, lunch, entrance fee + the transfer (if taken).
Note:
The Bay Management Board often gives notice to cancel the overnight sleep permit, possibly while you are on the tour. In such situations, we would like to ask for your understanding about it.
The rainy season from August to October in Ha Long Bay and Lan Ha Bay often has very unusual weather conditions, so overnight cruises in the bay can be canceled unexpectedly, and often with very late notice.
In all cases, please contact our staff, we will always do our best to ensure your satisfaction.
Inclusions & Exclusions
Inclusions
- Welcome drinks with warm/cold tissues
- Entrance fees and sightseeing fees
- Accommodation in luxury air-conditioned en-suite cabin with private Jacuzzi.
- In house English speaking guide
- Full board meals: 2 days – 01 lunch, 01 dinner, 01 morning snack, 01 brunch.
- Fresh flowers setup
- Fruits setup in cabin
- Taichi session, bamboo boat in fishing village, cooking demonstration, night squid fishing.
- A bottle of wine in Exclusive Family Suite, Elite Family Suite and Royal Suite Cabin
Exclusions
- Airfares, transfers to and from Ha Long Bay
- Visa arrangements
- Beauty spa and massage services
- Other beverages, tips and personal expenses
- All other services not clearly mentioned
- VAT
Frequently Asked Questions
No schema found.Reviews
Overall rating
4.5 / 5based on 13 reviews
Review summary
- Cruise condition/Cleanliness 4.2 / 5
- Room comfort/Standard 4.7 / 5
- Staff Performance 4.7 / 5
- Food/Dining 4.1 / 5
- Service Quality 4.6 / 5
- Value for money 4.5 / 5
Travelled as Couple
2 Days 1 Night
April 22, 2020
Travelled as Couple
2 Days 1 Night
April 22, 2019
Travelled as Family
3 Days 2 Nights
April 20, 2019
Travelled as Couple
2 Days 1 Night
April 19, 2019
Travelled as Couple
2 Days 1 Night
April 18, 2019
Travelled as Couple
2 Days 1 Night
April 18, 2019
Travelled as Family
3 Days 2 Nights
April 18, 2019
Travelled as Couple
2 Days 1 Night
April 18, 2019
Travelled as Single
2 Days 1 Night
October 12, 2018
Travelled as Single
2 Days 1 Night
October 4, 2018
Travelled as Couple
2 Days 1 Night
September 15, 2018
Travelled as Family
3 Days 2 Nights
March 3, 2017
Travelled as Single
2 Days 1 Night
August 26, 2016