Cancellation and Refund Policy
Applied to Capella Cruise Lan Ha Bay
Cancellation policy of Capella Cruise
Any changes / amendments of existing booking that make changes to number of cabin order shall be considered as a cancellation and a new booking shall be made. Penalty charges shall apply accordingly, based on the charge for each cancelled cabin as per the following percentages:
Cancellation and Amendments Policy
Any changes/amendments to an existing booking shall be considered as a cancellation and a new booking shall be made. Penalty charges shall apply accordingly, based on the charge for each cancelled cabin as per the following percentages:
| Cancellation/ Amendments dates |
From
1 – 2 cabins |
From
3 – 5 cabins |
From
6 – 10 cabins |
More than 10 cabins |
Charter |
| More than 60 days prior to check-in date |
0% |
0% |
0% |
0% |
0% |
| From 60 to 45 days prior to check-in date |
0% |
0% |
0% |
0% |
25% |
| From 44 to 30 days prior to check-in date |
0% |
0% |
0% |
25% |
50% |
| From 29 to 15 days priors to check-in date |
0% |
0% |
25% |
50% |
75% |
| From 14 to 7 days priors to check-in date |
0% |
25% |
50% |
75% |
100% |
| From 6 to 3 days priors to check-in date |
50% |
75% |
100% |
100% |
100% |
| Less than 72 hours prior to check-in |
100% |
100% |
100% |
100% |
100% |
| No show |
100% |
100% |
100% |
100% |
100% |
We reserve the right to cancel your bookings under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, pandemic or order from the Local Authority. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price if possible. In case the alternative option has lower standard, we will refund the difference.
In the event of cruise cancellation, Capella Cruise will inform guests/ travel agents as soon as possible with all details of cancellation risk, possible situation and alternative options to help you plan your trip.
- Cruise cancellation is informed before you depart from Hanoi
Information will be given via phone, email to travel agents at soonest. Full refund will be made with suggestion of possible alternative options.
- Cruise cancellation on the departure date
Cruise cancellation is informed when guests are on the way or arrive at Tuan Chau Harbour and need to return Hanoi immediately: Full refund will be made
Cruise cancellation is informed when guests arrive at Tuan Chau Harbour and a day trip is permitted, Capella Cruise will arrange a day trip for guests with quotation as below:
USD/person
| No. |
Service |
Price |
| 1 |
Transportation Hanoi – Tuan Chau – Hanoi |
25 |
| 2 |
Boat + Lunch + Day trip |
90 |
Cruise cancellation is informed when guests are on a 3day/2night cruise and need to shorten the cruise, quotation as below:
USD/person
| No. |
Service |
Price |
| 1 |
Finish 2 day/1night itinerary |
Charge as 2 day/1 night tour |
| 2 |
Cruise until 17:00pm on the second day |
Charge 75% as 3 day/2
night tour |
