Cancellation and Refund Policy
Applied to Peony Cruise Lan Ha Bay
The later changes or downward adjustments to the number of guests of the reservation will be
considered late cancellation and the charged fee will be applied below. Upward adjustment will be confirmed based on the actual situation of availability.
Up to 20 days before your cruise date: Free of charged
15 -19 days before your cruise date: 50% of total price
7 – 14 days before your cruise date: 70% of total price
Less than 7 days: Full of charged
Up to 50 days before your cruise date: Free of charged
35 -50 days before your cruise date: 20% of total price
20 -34 days before your cruise date: 50% of total price
10 – 19 days before your cruise date: 70% of total price
Less than 10 days: Full of charged
Up to 100 days before your cruise date: Free of charged
65 – 99 days before your cruise date: 50% of total price
45 – 64 days before your cruise date: 70% of total price
35 – 44 days before your cruise date: 90% of total price
Less than 35 days: Full of charged
*** In case of bad weather, the charged fee will be applied as follows:
All cruise in Ha Long Bay and Lan Ha Bay which want to stop for overnight on the Bay must be licensed to manage the Bay.
In the days of bad weather (rainstorms, high winds, big waves, etc.), the Bay management board will consider about give license or not to the overnight cruise on the bay, that ensure the safety of tourists.
In such a case, we will apply the following policies:
- If you arrive at the harbor and have a lunch, then back to Hanoi, we will charged only lunch service + the transfer (if yes)
- If you arrive at the harbor and have a lunch, visit Halong bay within 5 hours, then back to Hanoi, we will charged only daily cruise trip, entrance fee, lunch and the transfer (if yes)
- If you arrive at the harbor and have a lunch, visit Halong – Lan Ha bay, overnight on cruise. The next day have breakfast and sightseeing, have lunch, then back to Hanoi, we will charged for 2 days 1 night price for cruise trip + the transfer (if yes)
- If you arrive at the harbor and have a lunch, visit Halong – Lan Ha bay, overnight on cruise. The next day have breakfast and sightseeing, have lunch, visit the bay within 5 hours, then back to Hanoi, we will charged for 2 days 1 night price and 5 hours on daily cruise trip, lunch, entrance fee + the transfer (if yes)
Note:
The Bay Management Board often gives a notice to cancel the overnight sleep permit very late, causing you to fall into the situation when you are on a tour, only to know that the tour is canceled, in such situations, we would like to ask for your understanding about it.
The rainy season from August to October in Ha Long Bay and Lan Ha Bay often has very unusual weather conditions, so overnight cruises on the bay are often canceled unexpectedly, and often with an advance very late notice
In all cases, please contact our staff, we will always do our best to ensure your satisfaction.
