Cancellation and Refund Policy
Applied to Indochine Cruise
Later changes or downward adjustments to the number of guests of the reservation will be considered a late cancellation and a fee will be applied as below. An upward adjustment will be confirmed and charged based on the situation of actual availability.
From 1 to 2 cabins: Cut-off date: More than 5 days prior to check-in
| Before cut-off date |
No cancellation charge |
| From 4 to 2 days prior to check-in |
50% of total rates |
| Less than 48 hours prior to check-in |
100% of total rates |
| No-Show |
100% of total rates |
From 3 to 6 cabins: Cut-off date: More than 21 days prior to check-in
| Before cut-off date |
No cancellation charge |
| From 20 to 14 days prior to check-in |
50% of total rates |
| From 13 to 7 days prior to check-in |
75% of total rates |
| Less than 7 days prior to check in |
100% of total rates |
| No-Show |
100% of total rates |
Cancellation charges apply for each cancelled number of reserved cabins.
From 7 to 10 cabins: Cut-off date: More than 30 days prior to check-in
| Before cut-off date |
No cancellation charge |
| From 29 to 20 days prior to check-in |
50% of total rates |
| From 19 to 10 days prior to check-in |
75% of total rates |
| Less than 10 days prior to check-in |
100% of total rates |
| No-Show |
100% of total rates |
From 11 to 15 cabins: Cut-off date: More than 45 days prior to check-in
| Before cut-off date |
No cancellation charge |
| From 44 to 30 days prior to check-in |
50% of total rates |
| From 29 to 15 days prior to check-in |
75% of total rates |
| Less than 15 days prior to check-in |
100% of total rates |
| No-show |
100% of total rates |
From 15 to 25 cabins: Cut-off date: More than 60 days prior to check-in
| Before cut-off date |
No cancellation charge |
| From 59 to 45 days prior to check-in |
50% of total rates |
| From 44 to 20 days prior to check-in |
75% of total rates |
| Less than 20 days prior to check-in |
100% of total rates |
| No-show |
100% of total rates |
More than 25 cabins or Charter: Cut-off date: More than 150 days prior to check-in
| Before cut-off date |
No cancellation charge |
| From 149 to 120 days prior to check-in |
50% of total rates |
| From 119 to 100 days prior to check-in |
75% of total rates |
| Less than 100 days prior to check-in |
100% of total rates |
| No-show |
100% of total rates |
HURRICANE CANCELLATION POLICY
In case of force majeure due to the bad weather, customers had to temporarily stop using our services because Board of management in Hai Phong bay suddenly does not allow vessels operate in the Gulf. So we would like to send customers some notification to apply in the following situations:
- Guests eat lunch (only) on boat.
- Price: 35$/pax
- Including: Room services
Lunch
Drinks (1 mineral water + 1 soft drink)
- Guests eat lunch and cruise the Bay within 4 to 5 hours (depend on Hai Phong bay Management policy)
- Price: 70$/pax
- Including: Entrance and Sightseeing Fees
Room services
Lunch
Drinks (1 mineral water + 1 soft drink)
- Guests book 3D2N program and had to return on the second day
- Return at noon (11a.m or 12a.m): Charge the same price as the 2D1N program
- Return after eating lunch: Charge the same price as the 2D1N program and add 35$/pax
- Return at afternoon (5p.m to 6p.m): Charge 75% total rate
- Including: Entrance and Sightseeing Fees
Room services
Meal on boat
Drinks (1 mineral water + 1 soft drink)
