Rooms
Deluxe Double Cabin
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Room Overview
- Room size: 12m2
- Full-Size Ocean View
- 3 total room(s)
- Queen Bed
Amenities
- AC
- Standing Shower
Deluxe Double Cabin
- 12m2 with No Balcony
- Full-Size Ocean View
- Queen Bed
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Request Rate & Availability!Deluxe Twin Cabin
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Room Overview
- Room size: 12m2
- Full-Size Ocean View
- 8 total room(s)
- Twin / Double
Amenities
- Bathroom Amenities
- AC
- Standing Shower
Deluxe Twin Cabin
- 12m2 with No Balcony
- Full-Size Ocean View
- Twin / Double
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Request Rate & Availability!Deluxe Triple Cabin
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Room Overview
- Room size: 15m2
- Full-Size Ocean View
- 1 total room(s)
- 3 Single Beds
Amenities
- Bathroom Amenities
- AC
- Standing Shower
Deluxe Triple Cabin
- 15m2 with No Balcony
- Full-Size Ocean View
- 3 Single Beds
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Request Rate & Availability!Luxury Cabin
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Room Overview
- Room size: 12m2
- Full-Size Ocean View
- 1 total room(s)
- King Bed
Amenities
- Complimentary Water
- Bathroom Amenities
- Fresh Flowers
- AC
- Standing Shower
- Fresh Fruits
- Complimentary Bottle of Wine
Luxury Cabin
- 12m2 with No Balcony
- Full-Size Ocean View
- King Bed
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Overview
An experienced Halong cruise operator.
The Halong Phoenix Cruiser team started operating cruises in Halong bay in 2005, as a small division of South Pacific Travel. The actual “Phoenix” branding came later, in 2007.
A proud owner of beautiful vessels.
Halong Phoenix Cruiser launched its first junk boat in 2008 with 10 cabins. Our second cruiser that has 14 cabins started its career in 2011. We are happy and proud to launch our high-end day cruise in early summer 2012. Owning our boats allows us to be in control of operations, quality and safety.
A responsible tour operator.
Halong Phoenix Cruiser is more than concerned about protecting the natural beauty of the bay as well as the culture of its inhabitants. We intend to minimize the negative impact of tourism while maximizing its positive impact. Waste management, garbage collecting, as well as the education regarding improving the environmental awareness are essential to us. In the perspective of protection and management requirements, Halong Phoenix Cruiser is glad that Halong bay has become a UNESCO World Heritage site.
The leader in 3+ stars Halong cruise market.
Halong Phoenix Cruiser is an award winning tour operator. For 8 years in a row, from 2009 to 2017, we won The Guide’s “best tourism products and services” award. Our quality of services, of catering, of our cruisers facilities, and of our Halong tour itineraries are consistently recognize by both voters and customers.
An ambitious 4-star operator
Our first Halong Phoenix Luxury cruiser belongs to the new generation of junk boats. She has been designed for even more comfort and safety. Our strong experience in Halong cruises makes us confident about soon becoming a top player on the 4-star market.
Experiences
Terms & Conditions
Cancellation & Refund Policy
Later changes or downward adjustments to the number of guests of the reservation will be considered a late cancellation and a fee will be applied as below. An upward adjustment will be confirmed and charged based on the situation of actual availability.
- Up to 10 days before your cruise date: Free of charge
- 5 -9 days before your cruise date: 50% of the total price
- Less than 5 days: Full charge
Charter
- Up to 30 days before your cruise date: Free of charge
- 20 – 29 days before your cruise date: 50% of the total price
- 15 – 19 days before your cruise date: 75% of the total price
- Less than 15 days: Full charge
Refunds due to bad weather will be issued based on the length of the tour already completed.
*** In case of bad weather, the fee will be applied as follows:
All cruises in Ha Long Bay and Lan Ha Bay which want to stop overnight in the Bay must be licensed to manage the Bay and provide safe service.
In the days of bad weather (rainstorms, high winds, big waves, etc.), the Bay management board will consider giving a license or not to the overnight cruise provider to ensure the safety of tourists.
In such a case, we will apply the following policies:
- If you arrive at the harbor and have lunch, then go back to Hanoi, we will charge only lunch service + the transfer (if taken).
- If you arrive at the harbor and have lunch, visit Halong bay within 5 hours, then go back to Hanoi, we will charge only for the daily cruise trip, entrance fee, lunch and the transfer (if taken).
- If you arrive at the harbor and have lunch, visit areas in the bay, stay overnight on a cruise, the next day, have breakfast and go sightseeing, have lunch, then go back to Hanoi, we will charge for the 2 days 1-night price for cruise trip + the transfer (if taken).
- If you arrive at the harbor and have a lunch, visit areas in the bay, stay overnight on a cruise, the next day have breakfast and go sightseeing, have lunch, visit the bay within 5 hours, then go back to Hanoi, we will charge for the 2 days 1-night price and 5 hours on a daily cruise trip, lunch, entrance fee + the transfer (if taken).
Note:
The Bay Management Board often gives notice to cancel the overnight sleep permit, possibly while you are on the tour. In such situations, we would like to ask for your understanding about it.
The rainy season from August to October in Ha Long Bay and Lan Ha Bay often has very unusual weather conditions, so overnight cruises in the bay can be canceled unexpectedly, and often with very late notice.
In all cases, please contact our staff, we will always do our best to ensure your satisfaction.
Inclusions & Exclusions
Inclusions
2 Days 1 Night
- Transier to/from your hotel in a high standard air-bus
- Guiding services provided by professional English speaking guide
- All entrance fees
- International standard sil-on-lop kayak
- Kayaking instructions by our kayaking expert guide
- Spring rolls making demonsiration on boat
- Drinking water in cabin (2 bottles)
- Meals as indicated
Exclusions
2 Days 1 Night
- Personal drink orders from our bar
- Personal expenses and other things not clearly mentioned in the included list
- Value added taxes
Frequently Asked Questions
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Review summary
- Cruise condition/Cleanliness / 5
- Room comfort/Standard / 5
- Staff Performance / 5
- Food/Dining / 5
- Service Quality / 5
- Value for money / 5